Frequently Asked Questions
Everything you need to know about your new favorite game night essentials.
What is the standard shipping timeframe for my order?
Orders are typically processed within 2-3 business days. Standard shipping within the continental U.S. usually takes 5-7 business days, while expedited options are available at checkout.
What is your return policy for Mahjong sets and accessories?
We offer a 30-day return window for all unused items in their original packaging. Please note that custom-engraved tiles or limited edition collections are final sale.
Are your tiles made from sustainable materials?
Yes, our luxury tiles are crafted from high-quality, durable acrylic designed to last for generations, reducing the need for replacements and minimizing environmental impact.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working diligently to expand our shipping capabilities to Mahjong enthusiasts worldwide in the near future.
How should I clean and care for my Mahjong mats and tiles?
We recommend wiping tiles with a soft, damp microfiber cloth. For our neoprene mats, spot clean with mild soap and water, and always lay flat to dry to maintain the integrity of the print.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You may cancel or modify your order within 1 hour of placement by contacting our customer support team.